General Product Information

  1. What is the benefit of buying Compatible Cartridge?
    • Compatible cartridges with good quality control perform as well as original cartridge. The main reason of buying compatible cartridge is to help you to save money from 20% to 70% compare with the original cartridge.
  2. How would I know if my order is being processed?
    • We will confirm your order within 24 hours either via email or telephone. However, if you do not hear from us within that timeframe, please call us.
  3. Why I have not received any email confirmation? Is my order confirmed?
    • If you have not received any email, please check your spam mail or junk mail box. Your email service provider may have filtered it into the spam mail or junk mail box.
  4. There are few more reasons that if you have not received it:
    • 1. Invalid email information
    • 2. Failure on email service provider
    • 3. Internet connection problem
  5. How do I know when my product will be shipped?
    • We will send you an e-mail within 24 hours confirming your order which includes an order number after we received your order.
    • A tracking number will be sent to your via email when the item is shipped.
  1. Do they last as long as the original?
    • Yes. In many cases longer as our manufacturers fill all our inkjet and toner cartridges to the maximum level possible, consistent with good performance, whereas some manufacturers deliberately partially fill their cartridges, especially those included with the printer, as a matter of course.
  2. When can I expect delivery of my item?
    • All items bar high value items are dispatched within 24 hours of your payment clearing unless stock is not available, please allow us to re-stock the item.
  3. My Item is faulty, or I have received the wrong item?
    • We apologies in advance if this happen. Prior to any return please get in contact with us through Mobile or email, so we can help you quickly and efficiently. We aim to deal with all e-mails on a 48hr turnaround Monday to Friday. Please note that the buyer pays the cost of return postage in any instance, and you are responsible for ensuring we receive the item back prior to a refund or exchange.
  4. How to get instant support from us?
    • Customer can contact us via instant messenger, if we are available, we will assist u immediately. else, you have to leave message to us so that we will get back to you as soon as we can. via email or contact number, refer to our main page .
  5. Whom do I contact with questions and concerns about my order?
    • Deal enquiries and product orders can be directed towards our Customer Management team. Customers with questions about the product can contact the merchant directly.